Premium Support

Need help maintaining WordPress?
We’ve got your back.

Superior support plans have you covered.

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Fix problems quickly

Header image not in the right place? WordPress plugin causing you grief? Let us fix it quick.

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Manage admin tasks

We can do the admin database work or set up redirects so you’re free to focus on your business.

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Optimize performance

Is your WordPress site running slow? Our experts can bring it up to top speed.

Our WordPress Design experts have you covered.

What tasks can our WordPress design experts help you with? A lot, as it turns out.

WordPress design and maintenance.

 

Every WordPress theme needs maintenance, and who wants to deal with that? Let our experts handle it for you.

WordPress development

 

Want to install a plugin? Maybe change your config file? We got it covered, no sweat.

Website evaluation

 

Getting your site indexed on Google and optimizing your page can be confusing. Fortunately, our experts can take care of it.

WordPress Core

 

Having problems with your WordPress installation or other core issues? Let our WordPress developers take care of it for you.

Which plan is right for you?

Pick your plan based on how much you will need done per month. Credits go towards tasks completed by our experts. Every task in the WordPress Premium Support catalog costs one credit, regardless of the amount of time taken. All plans include Site Recovery.

Starter

$79.99

Per Month

  • Responsive mobile design
  • 1 monthly credit

 

Price excludes applicable taxes and fees.
NO Annual plan discounts available.

Deluxe

$149.99

Per Month

  • Responsive mobile design
  • 3 monthly credits

 

Price excludes applicable taxes and fees.
Annual plan discounts available.

Business Plus

$199.99

Per Month

  • Responsive mobile design
  • 5 monthly credits

 

Price excludes applicable taxes and fees.
Annual plan discounts available.

^,  ºº, Product Disclaimers

Professional WordPress Migration Service

 

The Professional WordPress Migration Service we provide is suitable for all Naissus Customers as well as our website migration service which is available for all types of Naissus hosting packages.

Frequently
Asked
Questions

Which support plan is best for me ?

That depends on how much help you need. Each task costs one credit, and we offer 1-, 3-, 5- credit plans. If you think you’ll need more help, you’ll save money with a higher credit plan.

What is a support credit ?

Each task from the Premium Support uses one credit, regardless of the amount of time taken. If our developers find that additional tasks are needed to solve a problem, you will be notified to approve of the additional credit usage.

What happens if I don’t use all of my support credits ?

Websites Plus or WordPress Premium Support is based on a monthly credit cycle. Every month, Websites Plus Premium credits reset and do not roll in to the following month. When a task is submitted, the credit is consumed and placed in a pending status until the request is closed, consuming the credit in the cycle in which it was started.

Can Websites Plus Premium Support solve my issue even if I am not hosted with Naissus ?

YES. Our WordPress developers can help with most hosting providers. You are not required to have Naissus hosting services. If your website is not hosted by Naissus, then when you add the site to your subscription, you will be prompted to enter the login credentials for your site.

What if I need more help in a month and use all my support credits ?

We have you covered with a couple of options. You can upgrade your plan to the next tier, or you can purchase additional credits if you do not think you will need the added credits on a recurring basis.

Any tasks that fall outside the Premium Support scope ?

Yes, Websites Plus or WordPress Premium Support is not available for certain tasks or sites. Click Product Disclaimers to see a full list of Websites Plus Premium Support services and restrictions.

Need help with Premium Support

Call our support team Mon-Fri 9am-5pm at 02 6181 7539

  • These are tasks we will NOT perform through the Websites Plus Premium Support service.

     

    Note: We reserve the right to determine our ability to provide professional services on a site-by-site basis and the right to modify the list of excluded industries/types of sites at any time.

    • Build content
    • Create a New Site (Please see our Professional Web Design Service for this)
    • Adding custom code to themes and plugins
    • Design work such as content building and appearance suggestions
    • Custom SEO Work (Adding Keywords, Descriptions to Pages.etc)
    • Remove malware or phishing content (Please see our Website Security product for this)
    • Work on compromised/hacked websites
    • Work on sites for ineligible businesses (see below)
    • Multisite support
    • Perform services on sites using versions released prior to 4.0, other than to update them to the latest version (Please note: version updates may cause incompatibility issues with themes, plugins, etc)
    • Add custom functionality to a plugin
    • Add individual products for WooCommerce
    • Boost page ranks
    • Building site backlinks
    • Configure DNS
    • Configure SSL (Please see our SSL Install Service for this)
    • Configure a new theme or plugin (We will install a new theme or plugin, but the setup/configuration will need to be done by the designer/customer)
    • Consulting
    • Create a Google+ business listing
    • Create a plugin
    • Create images
    • Create page templates in LeadPages
    • Fix WooCommerce extension bugs and conflicts
    • Increasing site traffic
    • Make your site mobile responsive
    • Paid marketing
    • Payment gateway configuration
    • Recommend a theme
    • Remove theme customization
    • Research previous theme customization
    • Resolve WooCommerce conflict with theme
    • Set up email accounts
    • Set up a template for specific pages
    • Sites hosted by WordPress.com or using Rainmaker Platform
    • Transfer a non-WP site to WordPress
    • Update a highly customized theme
    • Update customized WooCommerce
    • Upload files/content
    • Virtual Assistant tasks (creating, updating and posting content)

    Ineligible businesses and sites

    Our goal is to help small businesses succeed online. For those customers looking for professional help we offer ‘do it for me’ services to help manage their Websites Plus websites. While our skills are broad, there are a few types of businesses we do not build sites for.

     

    Sites/Stores Must:

    • Be appropriately licensed and compliant with all local laws for the jurisdictions in which they do business.
    • Adhere to mailing guidelines and policies set forth by the USPS and/or respective shipping companies.

     

    Prohibited Sites/Stores:

    • Illegal items and items that encourage, promote, facilitate, or instruct others to engage in illegal activity
    • Controlled substances and illegal drugs (including prescription drugs) This includes, but is not limited to, items used to manufacture controlled substances and/or drug paraphernalia. (See below for Marijuana themed allowances.)
    • Adult sites and services, and related offensive material such as pornography and escort sites (See below for Adult themed allowances.)
    • Credit or debit cards (active or inactive)
    • Domain names
    • Sites selling stolen or unauthorized items, including counterfeit products such as copies of movies (VHS, DVD, etc.), software, and other trademarks
    • Products that have been recalled by the Consumer Product Safety Commission (CPSC)

     

    Note: In regard to a web store, you’re responsible for ensuring that any product posted for sale on your website is in compliance with all applicable laws and regulations where your items can be purchased. We reserve the right and sole discretion to determine whether the sale of any particular item is illegal or otherwise prohibited and/or cancel your Services.

  • These are tasks we will NOT perform through the Websites Plus Premium Support service.

     

    Note: We reserve the right to determine our ability to provide professional services on a site-by-site basis and the right to modify the list of excluded industries/types of sites at any time.

    • Build content
    • Create a New Site (Please see our Professional Web Design Service for this)
    • Adding custom code to themes and plugins
    • Design work such as content building and appearance suggestions
    • Custom SEO Work (Adding Keywords, Descriptions to Pages.etc)
    • Remove malware or phishing content (Please see our Website Security product for this)
    • Work on compromised/hacked websites
    • Work on sites for ineligible businesses (see below)
    • Multisite support
    • Perform services on sites using versions released prior to 4.0, other than to update them to the latest version (Please note: version updates may cause incompatibility issues with themes, plugins, etc)
    • Add custom functionality to a plugin
    • Add individual products for WooCommerce
    • Boost page ranks
    • Building site backlinks
    • Configure DNS
    • Configure SSL (Please see our SSL Install Service for this)
    • Configure a new theme or plugin (We will install a new theme or plugin, but the setup/configuration will need to be done by the designer/customer)
    • Consulting
    • Create a Google+ business listing
    • Create a plugin
    • Create images
    • Create page templates in LeadPages
    • Fix WooCommerce extension bugs and conflicts
    • Increasing site traffic
    • Make your site mobile responsive
    • Paid marketing
    • Payment gateway configuration
    • Recommend a theme
    • Remove theme customization
    • Research previous theme customization
    • Resolve WooCommerce conflict with theme
    • Set up email accounts
    • Set up a template for specific pages
    • Sites hosted by WordPress.com or using Rainmaker Platform
    • Transfer a non-WP site to WordPress
    • Update a highly customized theme
    • Update customized WooCommerce
    • Upload files/content
    • Virtual Assistant tasks (creating, updating and posting content)

    Ineligible businesses and sites

    Our goal is to help small businesses succeed online. For those customers looking for professional help we offer ‘do it for me’ services to help manage their Websites Plus websites. While our skills are broad, there are a few types of businesses we do not build sites for.

     

    Sites/Stores Must:

    • Be appropriately licensed and compliant with all local laws for the jurisdictions in which they do business.
    • Adhere to mailing guidelines and policies set forth by the USPS and/or respective shipping companies.

     

    Prohibited Sites/Stores:

    • Illegal items and items that encourage, promote, facilitate, or instruct others to engage in illegal activity
    • Controlled substances and illegal drugs (including prescription drugs) This includes, but is not limited to, items used to manufacture controlled substances and/or drug paraphernalia. (See below for Marijuana themed allowances.)
    • Adult sites and services, and related offensive material such as pornography and escort sites (See below for Adult themed allowances.)
    • Credit or debit cards (active or inactive)
    • Domain names
    • Sites selling stolen or unauthorized items, including counterfeit products such as copies of movies (VHS, DVD, etc.), software, and other trademarks
    • Products that have been recalled by the Consumer Product Safety Commission (CPSC)

     

    Note: In regard to a web store, you’re responsible for ensuring that any product posted for sale on your website is in compliance with all applicable laws and regulations where your items can be purchased. We reserve the right and sole discretion to determine whether the sale of any particular item is illegal or otherwise prohibited and/or cancel your Services.