Premium Support
Need help maintaining WordPress?
We’ve got your back.
Superior support plans have you covered.
Fix problems quickly
Header image not in the right place? WordPress plugin causing you grief? Let us fix it quick.
Manage admin tasks
We can do the admin database work or set up redirects so you’re free to focus on your business.
Optimize performance
Is your WordPress site running slow? Our experts can bring it up to top speed.
WordPress development
Want to install a plugin? Maybe change your config file? We got it covered, no sweat.
Website evaluation
Getting your site indexed on Google and optimizing your page can be confusing. Fortunately, our experts can take care of it.
WordPress Core
Having problems with your WordPress installation or other core issues? Let our WordPress developers take care of it for you.
Which plan is right for you?
Pick your plan based on how much you will need done per month. Credits go towards tasks completed by our experts. Every task in the WordPress Premium Support catalog costs one credit, regardless of the amount of time taken. All plans include Site Recovery.
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Frequently
Asked
Questions
Which support plan is best for me ?
That depends on how much help you need. Each task costs one credit, and we offer 1-, 3-, 5- credit plans. If you think you’ll need more help, you’ll save money with a higher credit plan.
What is a support credit ?
Each task from the Premium Support uses one credit, regardless of the amount of time taken. If our developers find that additional tasks are needed to solve a problem, you will be notified to approve of the additional credit usage.
What happens if I don’t use all of my support credits ?
Websites Plus or WordPress Premium Support is based on a monthly credit cycle. Every month, Websites Plus Premium credits reset and do not roll in to the following month. When a task is submitted, the credit is consumed and placed in a pending status until the request is closed, consuming the credit in the cycle in which it was started.
Can Websites Plus Premium Support solve my issue even if I am not hosted with Naissus ?
YES. Our WordPress developers can help with most hosting providers. You are not required to have Naissus hosting services. If your website is not hosted by Naissus, then when you add the site to your subscription, you will be prompted to enter the login credentials for your site.
What if I need more help in a month and use all my support credits ?
We have you covered with a couple of options. You can upgrade your plan to the next tier, or you can purchase additional credits if you do not think you will need the added credits on a recurring basis.
Any tasks that fall outside the Premium Support scope ?
Yes, Websites Plus or WordPress Premium Support is not available for certain tasks or sites. Click Product Disclaimers to see a full list of Websites Plus Premium Support services and restrictions.